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Warranty

Warranty Summary

Crorzar LLC warrants that for a period of 1 year from the date of purchase that these products are free from defects in material and workmanship.

This warranty does not apply to damage caused by shipping or handling, or damage caused by accident, abuse, misuse, misapplication, ordinary wear, improper maintenance, failure to follow instructions or as a result of any unauthorized modifications.

If there is a defect in materials and workmanship under normal use within the warranty period Crorzar shall, at its option, repair or replace the defective equipment upon return of the equipment to Crorzar.

All equipment must be returned to Crorzar, shipping pre-paid by customer. Equipment found to be defective will be repaired or replaced at Crorzar's discretion, and will be returned to customer at Crorzar's expense. Equipment not found to be defective will be returned at customer's expense. 

The foregoing warranty shall apply only to the original buyer purchased from authorized sources, and is and shall be in lieu of any and all other warranties, whether expressed or implied and of all other obligations or liabilities on the part of Crorzar LLC neither assumes responsibility for, nor authorizes any other person purporting to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability concerning this product. The maximum liability for Crorzar LLC under all circumstances for any warranty issue shall be limited to a replacement of the defective product . It is recommended that the customer check their equipment on a regular basis for proper operation.

Full Policy Details

Crorzar warrants its products to be free from defects in material and workmanship subject to the terms set forth herein (“Warranty”). This limited Warranty only extends to those customers who buy direct from Crorzar or through Crorzar’s authorized distribution channels. Warranty is determined by product date code or if product is serialized by the date the product is shipped to the customer. NOTE THAT ALL CRORZAR PRODUCTS ARE DESIGNED TO BE INSTALLED AND SERVICED BY TRAINED PROFESSIONALS. The user is responsible for all labor costs associated with removing, reinstalling and returning the product to Crorzar. Crorzar, at its option, will repair or replace the defective product. Replacements may be made from b-stock products. If an exact replacement is not available, Crorzar, at its option, will select the nearest equivalent product. Crorzar will return warranted repaired or replacements by UPS Ground or an equivalent service. A customer may pay the additional costs for second day or next-day service. All products returned for warranty service first require a Return Merchandise Authorization Number (“RMA#”). Contact Crorzar Returns at 855.700.2482 or returns@crorzar.com for an RMA# and other important details.

EXCEPT FOR THE EXPRESS WARRANTIES EXPRESSLY CONTAINED IN THIS LIMITED WARRANTY, CRORZAR MAKES NO OTHER PRODUCT REPRESENTATIONS OR WARRANTIES OF ANY KIND. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. Some states and countries do not allow limitations or how long an implied warranty lasts or the exclusion or limitation or incidental or consequential damages, so the above exclusions may not apply. The Crorzar warranty gives specific legal rights in addition to other rights, which may exist and vary from state to state and country to country.

Warranty Durations

The duration of Crorzar’s Warranty is set forth below with respect to each applicable product category:

Crorzar Sensors and Peripherals: 2 Years

Crorzar Cameras: 1 Year

The warranties set forth herein are solely limited to repair or replacement of products returned (at Crorzar discretion) to Crorzar. There is NO PROVISION FOR LABOR COST OR OTHER REIMBURSEMENTS OF ANY KIND. CRORZAR DISCLAIMS ALL OBLIGATIONS AND LIABILITIES FOR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOSS OF PROPERTY, OR COST OF REMOVAL, REPAIR OR REINSTALLATION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF EACH APPLICABLE PRODUCT.

All products returned to Crorzar will be tested and inspected by Crorzar. If, at Crorzar’s sole and absolute discretion, the product is determined to be defective then the terms of this warranty will apply for replacement product. Any product deemed by Crorzar to be operating normally will be returned to dealer at dealer’s expense.

Lifetime Alarm Equipment Warranty

When a subscriber is paying for any Alarm Monitoring Plan with Crorzar, and that plan has not been cancelled, modified, discontinued, suspended, or otherwise interrupted, a lifetime warranty of alarm sensors is in effect. This warranty shall apply for the lifetime of the original Alarm Monitoring Plan. 

This warranty will cover all security alarm sensors, including door and sensors, motion detectors, shock sensors, key fobs, and other similar sensors purchased from Crorzar. It does not include cameras, door locks, thermostats, or any other smart home devices. It also does not include battery changes or any form of onsite service work. 

If, while an Alarm Monitoring Plan is active, any covered sensors become defective, the customer may return the product and receive a replacement free of charge. A $10 shipping charge and $5 per sensor charge may apply. 

Exceptions

The Warranty is subject to the following exceptions: 1. The warranties do not apply to: (i) damage incurred in shipping or handling; (ii) damage caused by disaster such as fire, flood, wind, earthquake or lightning; (iii) damage due to causes beyond the control of Crorzar such as excessive voltage, mechanical shock or water damage; (iv) damage caused by unauthorized attachment, alterations, modifications or foreign objects being used with or in conjunction with the product; (v) damage caused by peripherals, sensors or other products used in connection with the products (except for products supplied by Crorzar for the purpose of such connections); (vi) defects caused by failure to provide a suitable installation environment for the products; (viii) damage caused by use of the products for purposes other than those for which they were designed; (ix) damage from improper maintenance or installation; (x) damage arising out of any other abuse, mishandling or improper application of the products; (xi) damage resulting from disassembly or repair in such a manner as to adversely affect performance or prevent adequate inspection or testing to verify any warranty claim; (xii) products that are not identified with Crorzar brand and lot numbers or serial numbers; or (xiii) returns based on product revision level or software version. 2. Product warranties set forth herein are void if the product has been tampered with, including but not limited to the date code, labels or other markings on the product. 3. Products that are damaged in transit to Crorzar will not be covered under these warranties. If products are damaged or lost by the carrier, it is the sender’s risk and responsibility to create a claim against the carrier if they chose to do so. 4. In addition, with respect to all Crorzar radio control products (i.e., those products that contain a radio frequency (RF) receiver or transmitter): • The radios are required to comply with FCC Rules and Regulations as Part 15 devices. As such, they have limited transmitter power and therefore limited range; • A receiver cannot respond to more than one transmitted signal at a time and may be blocked by radio signals that occur on or near their operating frequencies, regardless of code settings; • Changes or modifications to the device may void FCC compliance; • Infrequently used radio links should be tested regularly to protect against undetected interference or fault.

Return Product Authorization (Defective Product Only)

All defective products returned to Crorzar for repair or replacement must first be pre-approved by Crorzar Returns; please call Crorzar Returns at 855.700.2482 or send an e-mail to returns@crorzar.com. Dealers and distributors are required to call Crorzar to first troubleshoot the problem or issue before an RMA will be issued. Please note Crorzar may require the following information to provide you with an RMA. 1. Customer’s Name 2. Customer’s Shipping Address. (PO Boxes cannot be used) 3. Customer’s Telephone Number and email address 4. Customer’s Contact Name 5. The Part Number(s) being returned 6. The Quantity of each item being returned.

Notwithstanding anything to the contrary herein, all defective Crorzar Products will be replaced in lieu of credit. Crorzar reserves the right to return products received for repair with new or reconditioned product (see conditions below).

Terms and Conditions for all RMA Returns

The following terms apply to both in-warranty and out-of warranty product returns: If the product reflects an expired warranty date code and was purchased within the defined warranty period, Crorzar will accept a copy of the formal bill of sale (invoice) that indicates the actual purchase date in lieu of the warranty date code. 1. Product that is out of warranty (except as noted below) will not be accepted and will be returned at the customer’s expense or destroyed at our facility. 2. Transmitters that have been out of warranty for more than one (1) year will not be accepted and will be returned at the sender’s expense. 3. Product that has been used cannot be returned for credit. All used products will be repaired or replaced. 4. Defective products that are part of a system kit will not be accepted for repair s as a kit. Individual kit components should be returned for repair using the product’s actual part number. 5. Products must be returned to Crorzar intact. Sub-assemblies will not be accepted and will be returned at the sender’s expense. The product must be packaged such that it will not be damaged as a result of shipping and handling. Products that are damaged in transit to Crorzar due to improper packaging or by the carrier (shipping company) will not be covered under the warranty. If the product was damaged or lost by the carrier, it is the sender’s responsibility to create a claim against the carrier. 6. Crorzar reserves the right to return products received for repair with new or reconditioned product. Crorzar shall make such determination once the product has been received and reviewed. If an exact replacement is not available, Crorzar reserves the right to choose the nearest equivalent product. 7. The RMA# must be clearly indicated on the outside of the shipping carton. Product that is returned without the proper labeling will be returned at the sender’s expense or destroyed. 8. The return shipping address will be assigned at the time the RMA# is assigned. This address may vary depending on the repair facility or location of origin. 9. Shipping charges to Crorzar are the responsibility of the sender. Crorzar will return repaired “in warranty” product at Crorzar expense. Out of warranty repairs will be shipped at the customer’s expense. 10. Quantities, part numbers, and date codes will be verified upon receipt. Crorzar determination of these attributes will be considered final. 11. Support. During the term of this Agreement, Crorzar shall provide technical support at no additional cost to the applicable Dealer. Crorzar shall have no obligation to provide support to Dealer’s customers. 12. Shipping Instructions. (a) Products must be shipped pre-paid to Crorzar to the address provided on the RMA Form. (b) If you are returning Crorzar product please complete the RMA Form, filling in each required field and attaching all required information. Keep a copy for your records. In particular, verify the accuracy of your contact information. (c) Include a copy of the completed Crorzar RMA Form (if applicable) in each box you ship. (d) Remove or disconnect the batteries from all Products. Note: The Federal Aviation Administration and Department of Transportation prohibit the shipment of “Live” equipment by air. This includes products that are battery powered and could possibly receive or transmit RF signals during transport. (e) Pack and seal boxes with proper packing tape. (f) Ensure that all Products are protected from shipping damage and electronic static discharge. (g) Write the RMA# on the top and sides of each box shipped. (h) Each box must weigh less than 50 lbs. (i) Returned Products must be complete, not disassembled or partial. (j) All returned items must be sent via traceable means. Examples would be UPS, FedEx, DHL, or US Postal Service Priority Mail. (k) Retain the tracking information for your records. Dealer is responsible for returned Products until received by Crorzar. Delivery Information. Repaired or replaced products returned within the applicable warranty period will be returned to Dealer, pre-paid by Crorzar, and will be shipped via ground transportation. If an email address was provided at the time the RMA was requested a tracking number will be emailed to that address. All such shipments will be FOB shipping point, and title and risk of loss will pass to Dealer when accepted for shipment by the freight company. Crorzar will ship via its preferred carrier. Crorzar reserves the right to make partial shipments. Crorzar will determine the point of shipment. Products may ship from multiple locations. Crorzar reserves the right to refuse any returned product if any of the above criteria are not met regardless of any prior arrangements. Product that is refused will be returned at the sender’s expense. All RMA’s will be processed within 90 days of receipt.

 

Crorzar warrants to the original owner of the Product that the Product will be free from defects in materials and workmanship for a period of one (1) year from the date you purchased your Product from Crorzar or an authorized retailer (the “Warranty Period”) Crorzar will, at its sole option, either (a) repair or replace any defective Product or component or (b) accept the return of the Product and refund the money actually paid by the original purchaser for the Product to the payment method used by the purchaser. This warranty is not transferable and applies only to the original purchaser.

Repairs or replacements may be made with new or refurbished products or components, at Crorzar's sole discretion. If the Product or a component incorporated in that Product is no longer available, Crorzar may, at Crorzar's sole discretion, replace the Product with the available model nearest to the original model's form, functionality, and performance.

Any repaired or replacement Product received by you will be covered by the Limited Warranty for the longer of (a) three months from the date of replacement or repair or (b) the remaining Warranty Period on the replaced or repaired Product.

WHAT THE LIMITED WARRANTY DOES NOT COVER

This Limited Warranty does not cover the following:

  • Products submitted after the expiration of the Warranty Period
  • Products submitted without valid proof of purchase
  • Products returned from outside countries where Crorzar ships Products
  • Products purchased from unauthorized retailers
  • Products provided by Crorzar or its designee for promotional purposes without charge
  • Products on which repairs have been attempted
  • Products damaged due to misuse, abuse, negligence, or other use not in accordance with the Product’s Quick Start Guide or other instructions provided by Crorzar
  • Products that have been modified

HOW TO INITIATE A WARRANTY CLAIM

To make a warranty claim, please send an email to cs@crorzar.com fill out a support ticket with "Tech Support" as the support topic. In your support ticket, be sure to describe the Product that is the subject of the warranty claim, describe in detail the issue that you are experiencing with the Product, and provide valid proof of purchase. Valid proof of purchase may be either

  • an order number or sales invoice, if your Product was purchased from Crorzar, or
  • a dated sales receipt that includes a description of the Product and the price paid, if your Product was purchased from an authorized retailer.

Crorzar may require you to return the Product in order to process your warranty claim. If you are required to return the Product, Crorzar may provide a prepaid shipping label and return instructions, and you must comply with Crorzar's return shipping instructions. If, as reasonably determined by Crorzar, a Product that is not eligible for a warranty claim is shipped to Crorzar, Crorzar will not be responsible for returning the Product. Crorzar has no warranty obligations with respect to Products.

DISCLAIMER OF IMPLIED WARRANTIES AND RELEASE

This limited warranty is the exclusive warranty given by Crorzar. It supersedes any prior, contrary or additional representations, whether oral or written. No person, including agents and employees of Crorzar, is authorized to give any further representation or warranty or assume any further obligation on behalf of Crorzar, whether orally or in writing. CRORZAR HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, OBLIGATIONS OR LIABILITIES, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO ANY NONCONFORMANCE OR DEFECT IN [THIS PRODUCT], INCLUDING, BUT NOT LIMITED TO (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; (B) ANY IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN TORT, WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF THE CRORZAR OR THE MANUFACTURER. To the extent that the law requires any implied warranty, such implied warranty is limited to the duration of the one (1) year express warranty given above. This disclaimer and release shall apply even if the express warranty set forth above fails of its essential purpose.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

EXCLUSION OF CONSEQUENTIAL AND INCIDENTAL DAMAGES

CRORZAR SHALL HAVE NO OBLIGATION OR LIABILITY, WHETHER ARISING IN CONTRACT (INCLUDING WARRANTY) TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF THE USE OF, OR INABILITY TO USE, THIS PRODUCT OR ARISING OUT OF ANY NONCONFORMITY OR DEFECT IN THE PRODUCT, OR DEFECT IN ANY SERVICE PROVIDED UNDER THE LIMITED WARRANTY. This exclusion applies even if Crorzar has been advised of the possibility of such damages. This exclusion applies even if the above warranty fails of its essential purposes and regardless of whether such damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any legal theory.

Some states do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

These terms, conditions, and warranties may be amended from time to time at Crorzar’s sole discretion.